FAQs

You can email me at erica@ericamacdonald.com or contact me here.

My studio is not currently open to the public. However, I would love to have an open studio in the future.

I am not accepting commissions right now. However, if I open up spots, I will announce them in my email updates.

I use only professional-grade artist paints, archival papers, and canvas. Also, I use a professional printer with archival inks and fine art papers for my giclee prints.

Every screen will display color differently according to their settings. The actual color of the artwork in real life may differ slightly from your device’s screen.

My new pieces of art will always be offered first to my subscribers before posting them to the public. Sign up for early access at the bottom of the page.

I do not offer framing or mounting. You may frame art according to your personal aesthetic. With original works of art on paper or limited edition prints, I recommend an archival framing process. Professional archival framing protects the artwork from moisture and UV rays throughout the decades.

Currently, I accept Paypal which allows you to checkout securely through Paypal using your balance, or your credit/debit card for purchases.

Please read the SHIPPING & CANCELLATION page for full details.

If your items were damaged during shipping please send an email with the order number and photos of the damage to the packaging and the artwork within 72 hours of delivery to erica@ericamacdonald.com Replacement art prints are determined on a case-by-case basis due to damage upon delivery. Original works of art cannot be replaced but are insured through the shipper. Not responsible for damages after delivery.

No returns, exchanges, or refunds. All sales are final.

I retain all copyright and ownership to all of my artwork including derivative works and reproductions. You have the right to display the purchased artwork in your home or business only. You do not have public display or reproduction rights. All artist’s rights are reserved. My art can not be reproduced or sold without my written permission.

I appreciate media features! My work must be credited. I will need to know the details of the feature so that I can share it. Please do not hesitate to reach out with questions. Email me at erica@ericamacdonald.com